My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in 30 days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! 🙂
How are shipping rates calculated?
Why is my order unfulfilled?
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You’ll receive an email with tracking once this happens!
My international tracking is not updating.
We’re so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.
Please note that international orders typically take 22 to 30 full business days to be delivered. Business days do not include weekends, or holidays.
We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 30 days for delivery due to courier delays, civil unrest, Covid 19 restrictions and other issues beyond MeShopi control. For the most up-to-date information regarding potential delays in your location, please reach out directly to your local Customs Bureau and Postal Institutions.
In the meantime here are some things that might help you locate your package:
If tracking indicates that your package is in your destination country, please use your local courier’s online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier’s online tracking may not recognize your USPS generated tracking number.
If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 30 business days, however your package may be delayed by customs, or may simply be missing a scan.
Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.
If you have waited the full 30 business days and still have not received your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.
Can I have my order delivered to a PO Box address?
Yes! We do deliver to PO boxes. 🙂
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though!
If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!